Voyage Art Website Terms and Conditions of service
Explore Voyage Art Terms and Conditions for Voyage Fair Trade Online Shop. Learn about your rights and responsibilities when you are shopping with us.
Voyage Art Terms and Conditions
The terms and conditions for use of the Voyage Art (The full company name is Voyage Fair Trade Ltd) website are detailed below and should be read carefully. We may vary these terms from time to time and therefore a customer should check them before making a purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Online Shopping
We have taken care in presenting the products on our website as accurately, visually and verbally, as possible. The images you see will depend on your monitor’s display and colour capabilities. Also every product is handmade by fair trade organisations, artisans, British artist and artisans and will have slight variations. We are therefore unable to guarantee that the product images you see are an accurate representation of the product you will receive. Before you place an order you should read the following: FAQ’s for more important information about your order.
We try to get the exact number of stock for each product, however we reserve the right to sometimes get this wrong including particular products actually being out of stock even though it states that is in stock as we are also selling the same products daily on Amazon, eBay and a physical shop. After we sell a product we sometimes cannot adjust the product on the website to the correct number of stock immediately. If a product is purchased and not in stock we will inform you within 24 hours via email and we will try to get new stock for that product. However, if we know we cannot acquire within 14 days, we will offer a refund. If you need it delivered by a certain date and cannot achieve this we will straight away offer a refund.
Suspension of site
We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions.
Change of site details
We reserve the right to change at any time any of the details of the products on the site, including prices, colours and sizes.
Delivery Policy
We reserve the right to sell some products that can only be purchased if the customer collects it in person by selecting the ‘Click and Collect’ option at the checkout. We reserve the right to change our Delivery Policy, including increase of prices and the countries we deliver to without any warning. You can read our current delivery policy on our shipping and returns page.
Change of legal notices
We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
Emailing Newsletters
If you have bought something on our website or have given us your email we reserve the right to add to our email database and use it in order to send you Voyage Art promotions and newsletters. We will only send newsletters and never pass on your email address to another party. You are entitled to unsubscribe for this list at any time.
Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the goldsmiths.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Privacy policy
Discover the Privacy Policy for Voyage Fair Trade Online Shop here. Your privacy matters to us. Learn how we safeguard your information and rights.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from voyage-fair-trade.myshopify.com (the “Site”).
Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
– “Facebook Pixels” if you like our Voyage Fair Trade, Art & Workshops Facebook page, Facebook will use your data to target our products, page posts, and ads, which are most appealing to you. Your behaviour will be tracked by the Facebook pixel “Voyage-fair-trade.myshopify.com” ID: 371329950529307 (created 01/09/2020)
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you Personal Information
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use WordPress to power our online store – you can read more about how WordPress uses your Personal Information here: https://www.en-gb.wordpress.org/about/privacy. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Voyage Art Terms and Conditions Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sam@voyagefairtrade.com or by mail using the details provided below:
Voyage Fair Trade
[Re: Privacy Compliance Officer]
11 Somerset Place, Teignmouth, TQ14 8EN, United Kingdom