At Voyage Art, we want shopping, shipping and returns with us to be simple, enjoyable and completely stress-free. Whether you’re ordering an original painting by a local Devon artist, a handmade fair trade gift or a unique piece of home décor, we’ll make sure your order is carefully packed and delivered safely to your door.
We believe buying from an independent business should be every bit as straightforward as ordering from a large retailer, which is why we offer free UK delivery on every order, together with a simple 30-day returns policy for complete peace of mind.
Free UK Delivery
Delivery is completely free for all UK orders.
Most orders are carefully packed and dispatched within 1–2 working days and usually arrive within 3–5 working days.
We use trusted courier services to ensure your purchase arrives safely.
- Orders under 15kg are normally delivered by Evri.
- Orders over 15kg are usually delivered by DPD Local.
If you provide an email address or mobile number during checkout, we’ll pass these details securely to the courier so they can keep you updated with your delivery and provide tracking information where available.
Local Delivery
If you live locally, we’re pleased to offer free personal delivery within:
- Teignmouth
- Shaldon
- Dawlish
Simply choose Local Delivery during checkout and we’ll arrange delivery directly to your address.
Click & Collect
Prefer to collect your order yourself?
Simply choose Click & Collect during checkout and we’ll let you know when your order is ready.
Collection address:
Voyage Art
11 Somerset Place
Teignmouth
Devon
TQ14 8EN
30-Day Returns
We hope you’ll love your purchase, but if you change your mind, you may return most items within 30 days of receiving your order.
To qualify for a refund:
- the item should be unused
- it should be returned in its original condition
- it should be returned in its original packaging where possible
- proof of purchase is required
Please contact us before returning your item so we can help make the process as smooth as possible.
How to Return an Item
If you’d like to return an order, simply email us with your order details and proof of purchase.
We’ll provide instructions for returning your item.
Returns should be sent to:
Voyage Art
11 Somerset Place
Teignmouth
Devon
TQ14 8EN
United Kingdom
Unless the item is faulty or damaged, customers are responsible for the cost of returning the item.
For higher-value items (over £50), we recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.
Refunds
Once your returned item has been received and inspected, we’ll notify you by email.
If your return is approved, your refund will be processed using your original payment method as quickly as possible. Depending on your bank or card provider, it may take several working days for the refund to appear in your account.
Damaged or Faulty Items
We take great care when packing every order. However, if your item arrives damaged or develops a fault, please contact us as soon as possible.
Where appropriate, we’ll happily arrange a replacement, exchange or full refund.
Exchanges
If you’d like to exchange an item because it has arrived damaged or faulty, please contact us before returning it so we can arrange the quickest solution.
Shipping and Returns Need Any Help?
If you have any questions about delivery, returns, original artwork, fair trade gifts or your order, please don’t hesitate to get in touch.
Our aim is to make shopping with Voyage Art as enjoyable and straightforward as possible, and we’re always happy to help.